Delivering projects, programmes, and PMOs
Pro4 specialises in leading successful, outcome driven transformation programmes by working with internal teams to accomplish business change
With the focus firmly on realising benefits, Pro4 is committed to providing effective, high quality delivery services and measuring success against a clear set of objectives and goals.
A highly interactive approach with strong visual communications engages all stakeholders and ensures transparency throughout the programme. By working closely with each customer organisation, internal resources are optimised and responsibility can ultimately be transferred to in-house teams.
Through flexible, efficient and reliable delivery, Pro4 has developed strong, long term relationships with customers across many sectors including: travel, energy, telcoms, IT, media, banking, law and retail.
In fact, there are no aspects of delivering multiple services over a common network that we don't know.
Pro4 combines strong leadership and pragmatism with effective tools to reach a successful and beneficial outcome to business transformation.
This dynamic approach starts by defining the programme structure and establishing a consistent framework. A rich visual format is then developed to engage stakeholders and support the call to action.
By leveraging the strengths of internal teams, change can be embedded and responsibility transferred to in house operations as and when appropriate.
A rapid view of the programme status can be presented using Kivue Perform - proprietary software which transforms project portfolio performance with concise, visually engaging intelligence to inform sponsors, stakeholders and the business leadership team.
- Accelerates delivery
- Accelerates benefit realisation
- Reduces cost of delivery
- Brings the programme to life
- Bridges Business & Technology gap
Boost Start is a stimulating and innovative approach to shape, define and accelerate mobilisation of the programme. During this period, Pro4 generates the all important momentum and confidence needed from stakeholders through visualisation techniques which promote engaging interaction, drive confidence and accelerate the programme.
Visualising the programme from end to end in a dedicated Boost Activity Room (BAR) is a simple yet powerful way to communicate and gain engagement with those who are key to successful delivery.
Setting the scene ready to move on to mobilisation and delivery, the BAR is an open and live programme environment for all to access.
- Strong early engagement
- High quality leadership solutions
- Optimise internal teams
- Commitment to effective delivery
- Communicate using visualisation
- Deliver outcomes and benefits
The Pro4 mission is to reach successful outcomes for every programme. Providing expertise, strong leadership and independence, Pro4 programme leadership solutions ensure all resources are in position, governance is effective, schedules are met and benefits are realised.
Focusing on core tasks and avoiding over-complication, the Pro4 team keeps the programme on track and drives momentum. Clearly defined statements of work confirm exactly what will be delivered and when.
By working towards an agreed vision using a straightforward approach, Pro4 achieves tangible results.
Pro4 has a range of tools, frameworks and innovations for planning, resource management, risk and issue management, reporting, governance and document management.
We will bring your programme to life in a visual and format so that anyone can understand and buy into it, giving it the critical success ingredients of confidence and momentum.
For a presentation, concept, customer communiqué or any other communication, the Pro4 Visualisation Factory is a specialist programme communications hub producing visually compelling material which has been proven to bring a subject to life and effectively convey key messages to target audiences.
Pro4 uses Kivue Perform, a cloud based portfolio and programme performance management software solution. It is visually engaging for the target audience of programme and portfolio insights, user friendly and easy to use for the delivery teams.
Perform provides concise, real-time data in a powerful visual format to stimulate decision-making, prioritisation and action from all key stakeholders including senior executives, portfolio leadership and the project management community.
Rupert Taylor has led professional services businesses for over 20 years and specialises in steering and advising on senior level stakeholder management and supporting leadership teams to understand and deliver their vital leadership roles, both individually and collectively as a team to lead successful projects, programmes and portfolios.
His roles before establishing Pro4 included running complex, cross functional programmes for European triple play operators; Managing Director of the London Interconnect Group (LIG); and MD of Videotron's B2B business.
Stuart Robertson has held senior management positions in major telecommunications providers with a broad range of responsibilities. Positions before Pro4 included setting up and running a programme office for the EMEA operations of a global telecoms provider; establishing a business telecoms division for a major telecoms operator; and leading a network design and operation teams for highly successful operators in Spain and France.
Pro4 delivers effective change management in many industries such as travel, energy, IT, media, law and retail. However, due to the co-founders extensive background and experience in telecoms, it does offer particularly in-depth expertise in this sector. We have worked with many customers
- Adapt
- BSKYB
- British Gas
- Cameron McKenna
- Centrebridge
- EE
- Ericsson
- HG Capital
- Infinity SDC
- Jersey Telecom
- KIPCO
- Lattelecom
- ONO
- Peel Holdings
- Providence Equity
- RPC
- Telefonica O2
- The Blackstone Group
- Truphone
- Unisys
- UPC
- Verizon Business International
- Virgin Media
- Vodafone
To learn more about Pro4's approach to delivering effective change management, please contact us.
Call us on
0118 449 2064
About this policy
This is the privacy policy of Pro4 Limited. At Pro4 Limited, your privacy is important to us, we will not sell, publish or share any information about our customers unless given express permission to do so.
The privacy policy applies only to personal data as defined in the UK General Data Protection Regulation (as defined in the Data Protection Act 2018) ("UK GDPR") ("personal information" or "information") and we deem this to include your business or personal email address, but not necessarily other types of business or general information which you generally make publicly available. The policy tells you who we are, how we collect personal information about you through this website or through the use of our support portal or ticketing service, what we intend to use that information for, how we may use it and how we keep it secure.
Please read the policy carefully.
Who we are
We are Pro4 Limited, a company registered in England and Wales - No.8607212.
Our registered office is at:
Pro4 Limited
100 Longwater Avenue,
Green Park,
Reading.
RG2 6GP
E-mail: information@Pro4.co.uk
We are registered with the Information Commissioner's Office under number Z9634103.
Communications
We communicate with you pursuant to the contract with have with you or the company you work for or for our legitimate interests in providing customer service and support, dealing with your enquiries or otherwise providing information about our business.
To opt-out of any communications we send, you can either click the 'unsubscribe' link at the top of any emails or send an email to unsubscribe@Pro4.co.uk to let us know you want to opt-out.
The data we collect about you
We may collect, use, store and process different kinds of information about you when you use this website, our support portal or register for any services. The personal data we process will depend upon the nature of our dealings with you, but is likely to comprise:
-
Identity data (name, user name, customer name and address, title, IP address, social media user name)
-
Contact data (email address, address, telephone number and other contact details)
-
Product/services data (details of any orders placed, services provided)
-
Finance data (account details and amounts paid)
-
Support data (any data you provide in the support ticket or to the support service, which comprises personal data and tracking the progress of the support request)
-
Posts on our social media pages
-
Information you post on LinkedIn and other social media
We process this data pursuant to the contract with have with you or the company you work for or for our legitimate interests in providing customer service and support, dealing with your enquiries, billing for our services, or otherwise providing information about our business.
How we collect information from you
Most information we collect directly from you or from our interactions with you, however some data we do collect or receive via or from third parties:
Cookies
A cookie is a small text file which is transferred from a website and stored on your computer's hard drive. It enables a website to "remember" who you are, and we use cookies on our site for this purpose. Cookies are used for authentication, tracking, and maintaining user-specific information (preferences, etc.) and often contain a unique and anonymous identifier. Our website uses the cookies listed below.
The settings in your browser allow you to accept or decline cookies depending upon your preferences. If you reject cookies you may not be able to use our website.
HubSpot
We use a tool (HubSpot) which employs web beacons or similar technology to track which emails are opened, which contacts open attachments, which links are clicked on, or which documents downloaded. It may therefore process a user's name, email address and IP address in connection with the tracking activities described above. More information on this is set out below under the section Sharing your information and in the third-party privacy policies referenced there. You can adjust your settings to opt out from this technology, as specified in the HubSpot cookies policy at https://legal.hubspot.com/cookie-policy.
Google Analytics
Our website uses Google Analytics; a web analytics service provided by Google, Inc. ("Google"). The Google Analytics service collects information on the page you have visited and helps us to improve our services to you. No data which is collected through this service is personally identifiable. The information generated by the cookie about your use of the website (including your IP address which we do not link to any personally identifiable information) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services to us relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser.
How we collect and retain further information
We collect information about you that you provide through the completion of various forms on our site when you contact us, make enquiries, order products and services, use any service, apply to us, give us feedback, click on links, open emails, download information or submit support tickets or requests.
We may also collect information when you contact us by other methods other than the website and information that you supply to us after your initial contact with us. Information collected in these ways may identify you personally. We will retain information we collect about you for as long as we believe is reasonably necessary.
Contract data:
Where we are processing the information under a contract with you or where you are the designated contact person for an account, we will need to keep the information for the duration of the contract and for such period afterwards as may be necessary to deal with any post-contractual queries or issues and deal with our legal and financial obligations. We will need to keep financial records for 7 years.
Marketing data:
Where we are processing data to provide the SMS service or send you marketing communications, you have the right to opt out from receiving such communications at any time, in which case we will keep the data on our opt out list to ensure we have a record of your communication preferences. If you do not wish us to keep a record of this, we will delete the data but will be unable to check your preferences in future. Please note that if you opt out from the SMS service, you may not receive important technical communications.
Hubspot data:
Data stored within the HubSpot tool, referred to in the section 'How we collect information from you', will be stored in the tool until deleted. This will be stored for the period specified in the HubSpot.com Cookie Policy (https://knowledge.hubspot.com/articles/kcs_article/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser) unless you have changed your settings to opt out from the HubSpot technology.
Deletion:
You can request deletion of your information by emailing us at unsubscribe@Pro4.co.uk and we will delete this where it is not required for the reasons mentioned before.
How we keep your information secure
Data we collect about you may be stored by our partners inside or outside of the EEA (see below under Sharing your Information). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy by our data partners. We will keep information we store about you will secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. Our staff are subject to strict confidentiality obligations and are trained in data protection requirements and we have policies and procedures in place, which we regularly review, which are aimed at keeping information secure against unauthorised access or disclosure. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security and when using our website or services you should not post private, confidential or sensitive personal data or information. Our website acceptable use policy can be found here .
What your information is used for
We will use your information to provide agreed services to you and to carry out our contractual obligations to you or the account holder and to notify you about changes to our services. We will also use your information for our legitimate business interests of providing customer service or responding to enquiries where you wish to use our blog or fill in forms on our website or otherwise wish to give use feedback. We will use this for our legitimate interests as long as this does not cause significant risk to your rights and freedoms.
When you register on downloading information or signing up to our blog(s) or services, buy from us or give us your opt-in consent, we will also use your information for our legitimate interests of marketing and promotion. For example, you may receive email newsletters and notification of blog posts as part of these marketing communications. There is an option to unsubscribe from these at any time.
If you do not object, we may use the information we hold on you for our legitimate business interests of obtaining customer feedback for service and product improvements and to improve the customer experience on your use of our services and/or website. We may also share your information with our associated company Kivue Limited for our and their legitimate interests and to meet customer needs to the extent we believe this to be of benefit to you.
We may use aggregated data about users of our site, sales patterns and other statistical data for our legitimate interests of service administration, site and product improvements, but it will not be possible to identify individuals from that aggregated data.
Sharing your information
We may share your information with our associated consultancy company Kivue Limited for our and their legitimate interests of creating business opportunities and meeting customer needs to the extent we believe this to be of benefit to you.
As mentioned above, we may also share your information with our partners for CRM purposes.
Hubspot – Hubspot is a tracking tool, which we use on our customer contact and content pages, blog, and webinar pages and certain data (name, user name, email address, IP address, emails opened, links clicked on and content downloaded) you submit via our website may be shared with hubspot.com. Hubspot Inc. is based outside of the EEA in the USA. We have a contract with hubspot.com and executed EU Standard Contractual Clauses which means that international transfers of your personal data to the USA can be carried out lawfully. Where other HubSpot entities are involved in the services, HubSpot has taken the measures described in its data protection addendum at https://legal.hubspot.com/dpa.
Sage – we use Sage as a tool with generating remittances and invoices. This uses customer/supplier contact and services details. Sage is located in the UK.
We may also share your information with our call answering service provider, currently Woven Solutions based in the UK. This will comprise name and contact details together with brief details of your enquiry or reason for contacting us. They retain data as long as necessary to provide the services to us.
We may also share your information with a purchaser of our business or company subject to appropriate confidentiality undertakings, our professional advisers and where required by law or court order or to cooperate with investigations.
Except as set out above, we will not sell, publish or share any information about our customers unless given express permission to do so.
To access the information stored about you or obtain confirmation about whether we are processing your personal data
To request the information Pro4 Limited has stored about you, which is your right as listed under the UK GDPR and Data Protection Act 2018 as a Subject Access Request, you must put this request into writing, and send to Pro4 Limited. 100 Longwater Avenue, Green Park, Reading, RG2 6GP. We may request further information to clarify your request or satisfy ourselves of your identity. We will respond within 30 days unless this is not possible due to the nature of the request in which case, we will notify you of this as soon as possible, giving you an indication of our time line for response.
Your other rights
Under data protection legislation, in addition to the access right above, you have the right to:
-
request that we update or amend the information we hold about you, if it is wrong;
-
object to the processing of your information for direct marketing purposes or profiling;
-
object to your personal information being subject to automated processing;
-
ask us to remove your personal information from our records without delay, in certain circumstances;
-
a right to portability of photographs and images which you provided to us, returned in a 'machine readable' format and, where requested, transferred directly to another data controller (free of charge);
-
raise a concern or complaint with us about the way in which your information is being used;
-
if unsatisfied with the outcome of any complaint we have investigated, then raise a concern or complaint about the way in which your information is being used with a data protection authority - in the UK: the Information Commissioner's Office (ICO)
Changes to the Privacy Policy
Pro4 Limited reserves the right to amend or modify the policies on this page at any time for any reason without notice. This Privacy Policy may change as new features are added to our website or to any of our products and services. If we decide to change our Privacy Policy, we will post these changes to our Privacy Policy on our website.
About this policy
This is the privacy policy of Pro4 Solutions Limited. At Pro4 Solutions Limited, your privacy is important to us, we will not sell, publish or share any information about our customers unless given express permission to do so.
The privacy policy applies only to personal data as defined in the General Data Protection Regulation EU 2016/79 ('GDPR') ("personal information" or "information") and we deem this to include your business or personal email address, but not necessarily other types of business or general information which you generally make publicly available. The policy tells you who we are, how we collect personal information about you through this website, what we intend to use that information for and how we keep it secure. By visiting www.pro4solutions.com and/or posting an enquiry, you are accepting and consenting to the practices described in this policy.
Please read the policy carefully.
Who we are
We are Pro4 Solutions Limited, a company registered in England and Wales - No.5804147.
Our registered office is at:
Pro4 Solutions Limited
100 Longwater Avenue,
Green Park,
Reading.
RG2 6GP
E-mail: information@pro4solutions.com
We are registered with the Information Commissioner's Office under number Z963410
Communications
To opt-out of any communications we send, you can either click the 'unsubscribe' link at the top of any emails or send an email to unsubscribe@pro4solutions.com to let us know you want to opt-out.
How we collect information from you
Cookies
A cookie is a small text file which is transferred from a website and stored on your computer's hard drive. It enables a website to "remember" who you are. Cookies are used for authentication, tracking, and maintaining user-specific information (preferences, etc.) and often contain a unique and anonymous identifier. Our website does not currently use cookies.
How we collect and retain further information
We collect information about you that you provide when you register and interest in our services through completion of various forms on our site when you contact us, make enquiries, order services, apply to us and give us feedback.
We may also collect information when you contact us by other methods other than the website and information that you supply to us after your initial contact with us. Information collected in these ways may identify you personally. We will retain information we collect about you for as long as we believe is reasonably necessary. Where we are processing the information under a contract with you, we will need to keep the information for the duration of the contract and for such period afterwards as may be necessary to deal with any post-contractual queries or issues and deal with our legal and financial obligations. We will need to keep financial records for 7 years. You can request deletion of your information by emailing us at unsubscribe@pro4solutions.com and we will delete this where it is not required for the reasons mentioned before.
How we keep your information secure
Data we collect about you may be stored by our partners inside or outside of the EEA (see below under Sharing your Information). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy by our data partners. Information we store about you will be kept secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. Our staff are subject to strict confidentiality obligations and are trained in data protection requirements and we have policies and procedures in place, which we regularly review, which are aimed at keeping information secure against unauthorised access or disclosure. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security and when using our website or services you should not post private, confidential or sensitive personal data or information. Our website acceptable use policy can be found here
What your information is used for
If you register with us as a business user, buy from us, complete our enquiry form or give us your opt-in consent, we will also use your information for our legitimate interests of marketing and promotion. For example, you may receive email newsletters as part of these marketing communications. There is an option to unsubscribe from these at any time.
If you do not object, we may use the information we hold on you for our legitimate business interests of obtaining customer feedback for service and product improvements and to improve the customer experience on your use of our software and/or services and/or website. We may also share your information with our associated software company Kivue Limited for our and their legitimate interests and to meet customer needs to the extent we believe this to be of benefit to you.
We may use aggregated data about users of our site, sales patterns and other statistical data for our legitimate interests of service administration, site and product improvements, but it will not be possible to identify individuals from that aggregated data.
Sharing your information
We may share your information with our associated software company Kivue Limited for our and their legitimate interests of creating business opportunities and meeting customer needs to the extent we believe this to be of benefit to you.
As mentioned above, we may also share your information with our partners for the purposes of data backup.
We also use a sales lead management software on our website by zoho.com and certain data you submit via our website may be shared with zoho.com, who are based outside of the EEA in the USA. We have an agreement with zoho which contains safeguards for your data and are in the process of entering into an addendum to this whereby they agree to comply with the requirements of GDPR and the EU Model Clauses which mean the transfer of any personal data to them will be on a lawful basis.
We may also share your information with a purchaser of our business or company subject to appropriate confidentiality undertakings, our professional advisers and where required by law or court order or to cooperate with investigations.
Except as set out above, we will not sell, publish or share any information about our customers unless given express permission to do so.
To access the information stored about you or obtain confirmation about whether we are processing your personal data
To request the information Pro4 Solutions Limited has stored about you, which is your right as listed under the GDPR and Data Protection Act 2018 as a Subject Access Request, you must put this request into writing, and send to Pro4 Solutions Limited. 100 Longwater Avenue, Green Park, Reading. RG2 6GP. We may request further information to clarify your request or satisfy ourselves of your identity. We will respond within 30 days unless this is not possible due to the nature of the request in which case we will notify you of this as soon as possible, giving you an indication of our time line for response.
Your other rights
Under data protection legislation, in addition to the access right above, you have the right to:
-
request that we update or amend the information we hold about you, if it is wrong;
-
object to the processing of your information for direct marketing purposes or profiling;
-
object to your personal information being subject to automated processing;
-
ask us to remove your personal information from our records without delay, in certain circumstances;
-
a right to portability of photographs and images which you provided to us, returned in a 'machine readable' format and, where requested, transferred directly to another data controller (free of charge);
-
raise a concern or complaint with us about the way in which your information is being used;
-
if unsatisfied with the outcome of any complaint we have investigated, then raise a concern or complaint about the way in which your information is being used with a data protection authority - in the UK: the Information Commissioner's Office (ICO)
Changes to the Privacy Policy
Pro4 Solutions Limited reserves the right to amend or modify the policies on this page at any time for any reason without notice. This Privacy Policy may change as new features are added to our website or to any of our products and services. If we decide to change our Privacy Policy, we will post these changes to our Privacy Policy on our website.